All orders will be delivered with a delivery fee of $8.90 / $10.90 per delivery address every Monday, Wednesday & Saturday between 6pm - 10pm.
Notification will be sent via email once orders are packed and arranged for delivery.
Orders will be sent out between 6:00 pm - 10pm on delivery days. Selection of delivery time is currently not available.
Express (Same Day) Delivery is available for an additional $45 charge. Express delivery will be delivered within 6 hours for orders placed prior to 2:30 pm, or on the next working day for orders placed after 2:30 pm.
Customers will be contacted for any delay in delivery due to any unforeseen circumstances.
RETURNS, EXCHANGES, AND WARRANTY
All items are Non-Exchangeable & Non-Refundable. For more details on our Refund and Exchange Policies, please refer to our Frequently Asked Questions.
Visible damages and discrepancies should be reported within 24 hours of delivery. Issues reported after 24 hours will be screened on a case-by-case basis.
Warranty is provided on our standard furniture frame, featured on our Kaiteki, Joo, Ojo, Beddo, and Pikkunikku products.
For purchases made on or after 1st June, 2022, the duration of this warranty is fifteen months after date of purchase.
For purchases made before 1st June, 2022, the duration of this warranty is nine months after date of purchase.
COUPONS AND PROMO CODES
Nine.N reserves all rights to remove/amend any promo codes and coupons issued without any prior notice.
Coupon/promo codes issued to certain customers are intended for their own use only. Any promo code used by customers that are not the intended recipient(s) will be void.
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