Shipping & Returns

Singapore Delivery

  • All orders will be delivered with a delivery fee of $8.90 / $10.90 per delivery address every Monday, Wednesday & Saturday between 6pm - 10pm.
  • Notification will be sent via email once orders are packed and arranged for delivery. 
  • Orders will be sent out between 6:00 pm - 10pm on delivery days. Selection of delivery time is currently not available. 
  • Express (Same Day) Delivery is available for an additional $45 charge. Express delivery will be delivered within 6 hours for orders placed prior to 2:30 pm, or on the next working day for orders placed after 2:30 pm.
  • Customers will be contacted for any delay in delivery due to any unforeseen circumstances.


    • All items are Non-Exchangeable & Non-Refundable. For more details on our Refund and Exchange Policies, please refer to our Frequently Asked Questions.
    • Visible damages and discrepancies should be reported within 24 hours of delivery. Issues reported after 24 hours will be screened on a case-by-case basis. 
    • Warranty is provided on our standard furniture frame, featured on our Kaiteki, Joo, Ojo, Beddo, and Pikkunikku products.
      • For purchases made on or after 1st June, 2022, the duration of this warranty is fifteen months after date of purchase. 
      • For purchases made before 1st June, 2022, the duration of this warranty is nine months after date of purchase. 


    • Nine.N reserves all rights to remove/amend any promo codes and coupons issued without any prior notice.
    • Coupon/promo codes issued to certain customers are intended for their own use only. Any promo code used by customers that are not the intended recipient(s) will be void.