FAQs

  1. Where is my order? All orders will be delivered out within 7 working days. Timing 9am - 9pm. Express Delivery within 1- 6 hour is available with an additional charges of $20 per drop.                                                                                                
  2. How can I exchange or return an item purchased? Please WhatsApp (ONLY) (8938 1383)  / Email us, Our friendly Customer team will be in touch with you to review Exchange/ Return eligibility.                                                                          
  3. What are the delivery options?  Please select your preferred delivery slot upon checking out your cart. The parcel will be delivered to your chosen destination. The delivery charge is FREE.                                                               
  4. Terms and Conditions Nine.N reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.

  5. How can I pay for my purchases? PAYNOW to UEN: 53419177X  (NINE.N). Please WhatsApp us the PAYNOW transaction receipt once you make the payment. Order will only be confirmed once payment is received.

  6. How should I wash the cover? Please watch this video on " Steps to remove sofa cover for washing" https://youtu.be/2_dN0oSsn6A      Or Simply visit the " Blog " section.                                                                      
  7. Why is the zip slider sew inwards, it is so difficult to be unzipped.  We understand that it might take some time to unzip the cover, however the purpose of inwards zip is to have a smooth edge. And furniture zipper is advise to sew inside out. This zips are called invisible zip.