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Shipping & Returns
- All orders will be delivered with a delivery fee of $10.90 per delivery.
- Shipping date to be chosen when checking out
- Notification will be sent via email once orders are packed and arranged for delivery.
- Orders will be sent out between 9:00 am - 10pm on delivery days. Selection of delivery time is currently not available.
- Customers will be contacted for any delay in delivery due to any unforeseen circumstances.
RETURNS, EXCHANGES, AND WARRANTY
- All items are Non-Exchangeable & Non-Refundable. For more details on our Refund and Exchange Policies, please refer to our Frequently Asked Questions.
- Visible damages and discrepancies should be reported within 24 hours of delivery. Issues reported after 24 hours will be screened on a case-by-case basis.
- Warranty is provided on our standard furniture frame, featured on our Kaiteki, Joo, Ojo, Beddo, and Pikkunikku products.
- For purchases made on or after 22 January 2024, the warranty duration is 2 years from the date of purchase.
- For purchases made on or after 1st June 2022, the
warranty duration is 15 months from the date of purchase.
- For purchases made before 1st June 2022, the
warranty duration is 9 months from the date of purchase.
COUPONS AND PROMO CODES
- Nine.N reserves all rights to remove/amend any promo codes and coupons issued without any prior notice.
- Coupon/promo codes issued to certain customers are intended for their own use only. Any promo code used by customers that are not the intended recipient(s) will be void.
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