Shipping & Returns

Singapore Delivery

  • All orders will be delivered with a delivery fee of  $10.90 per delivery.
  • Shipping date to be chosen when checking out
  • Notification will be sent via email once orders are packed and arranged for delivery. 
  • Orders will be sent out between 9:00 am - 10pm on delivery days. Selection of delivery time is currently not available. 
  • Customers will be contacted for any delay in delivery due to any unforeseen circumstances.

    RETURNS, EXCHANGES, AND WARRANTY

    • All items are Non-Exchangeable & Non-Refundable. For more details on our Refund and Exchange Policies, please refer to our Frequently Asked Questions.
    • Visible damages and discrepancies should be reported within 24 hours of delivery. Issues reported after 24 hours will be screened on a case-by-case basis. 
    • Warranty is provided on our standard furniture frame, featured on our Kaiteki, Joo, Ojo, Beddo, and Pikkunikku products.
      • For purchases made on or after 22 January 2024, the warranty duration is 2 years from the date of purchase.
      • For purchases made on or after 1st June 2022, the  warranty duration is 15 months from the date of purchase.
      • For purchases made before 1st June 2022, the  warranty duration is 9 months from the date of purchase.

    COUPONS AND PROMO CODES

    • Nine.N reserves all rights to remove/amend any promo codes and coupons issued without any prior notice.
    • Coupon/promo codes issued to certain customers are intended for their own use only. Any promo code used by customers that are not the intended recipient(s) will be void.