Shipping & Returns

Singapore Delivery

  • Shipping date to be chosen when checking out
  • Standard Delivery: Deliver within 1-5 working days, tracking number included | $5.90 - $13.90 
  • For Beddo, Swivel chair, Rocking Chair and 2 or more Kaiteki Floor Recliners: Every Sunday between 8am ~ 10pm | $23.90
  • Self Collection: Every Sunday between 12pm - 3 pm | 623 Aljunied Road #06-02(A) Singapore 389835 | Free
  • Preorders:  You'll be sent an email to select your delivery option 1 week before your shipment arrives.
  • Free Delivery: when you spend $600 and above
  • Notification will be sent via email once orders are packed and arranged for delivery. 
  • Orders will be sent out between 9:00 am - 10pm on delivery days. Selection of delivery time is currently not available. 
  • Customers will be contacted for any delay in delivery due to any unforeseen circumstances.

International Delivery

  • International shipping is available only for the Satoriya collection
  • The estimated shipping time for these orders is between 7 to 10 working days
  • Shipping cost is based on weight and location, and will reflect accordingly in your cart according to your address
  • We're currently shipping to the following countries: Malaysia, Indonesia, USA, The Netherlands, and Australia. Send us an email at if you'd like to request shipping to your country, and we'll take your request into consideration
  • Our shipping provider is J&T Express International Shipping

    Returns, Exchanges, and Warranty

    • All items are Non-Exchangeable & Non-Refundable. For more details on our Refund and Exchange Policies, please refer to our Frequently Asked Questions.
    • Visible damages and discrepancies should be reported within 24 hours of delivery. Issues reported after 24 hours will be screened on a case-by-case basis. 
    • Warranty is provided on our standard furniture frame, featured on our Kaiteki, Joo, Ojo, Beddo, and Pikkunikku products.
      • For purchases made on or after 22 January 2024, the warranty duration is 2 years from the date of purchase.
      • For purchases made on or after 1st June 2022, the  warranty duration is 15 months from the date of purchase.
      • For purchases made before 1st June 2022, the  warranty duration is 9 months from the date of purchase.

    Coupons and Promo Codes

    • Nine.N reserves all rights to remove/amend any promo codes and coupons issued without any prior notice.
    • Coupon/promo codes issued to certain customers are intended for their own use only. Any promo code used by customers that are not the intended recipient(s) will be void.