TERMS & CONDITIONS

Singapore DELIVERY

  • All orders will be delivered out within 7 working days of confirmation of purchase.      
  • Notification will be sent via email once orders are packed and arranged for delivery. 
  • Orders will be sent out between 9:00 am - 9:30pm on delivery days. Selection of delivery time is currently not available. 
  • Rush delivery is available on weekdays only for an additional $45 charge. Rush deliveries will be delivered within 6 hours for orders placed prior to 1:30 p.m., or on the next working day for orders placed after 1:30 p.m.
  • Customers will be contacted for any delay in delivery due to any unforeseen circumstances.

Malaysia JB DELIVERY

  • All orders will be delivered out within 14 working days of confirmation of purchase.      
  • Notification will be sent via email once orders are packed and arranged for delivery. 
  • Orders will be sent out on weekend (Sat & Sun), 9:00 am - 9:30pm. Selection of delivery time is currently not available.
  • Customers will be contacted for any delay in delivery due to any unforeseen circumstances.

RETURNS, EXCHANGES, AND WARRANTY

  • All items are Non-Exchangeable & Non-Refundable.
  • Visible damages and discrepancies should be reported within 24 hours of delivery. Issues reported after 24 hours will be screened on a case-by-case basis. 
  • Warranty is provided on our standard furniture frame, featured on our Kaiteki, Joo, Ojo, Beddo, and Pikkunikku oproducts. For purchases made on or after 1st June, 2022, the duration of this warranty is fifteen months after date of purchase. For purchases made before 1st June, 2022, the duration of this warranty is nine months after date of purchase. 

COUPONS AND PROMO CODES

  • Nine.N reserves all rights to remove/amend any promo codes and coupons issued without any prior notice.
  • Coupon/promo codes issued to certain customers are intended for their own use only. Any promo code used by customers that are not the intended recipient(s) will be void.